Terms, Policies & Conditions
All dealer orders are paid in advance using major credit or, if prior arrangements have been made, by a company check, money order or cashier's check on a C.O.D. basis.
All orders are shipped FOB Goleta, CA except for domestic dealer orders of $1,200.00 or more, which are shipped "prepaid" ground. Unless instructions to the contrary are received, all parcels are shipped the least expensive way, usually UPS or USPS (Postal Service) ground.
(Within 30 days only) No returns will be allowed without prior authorization and an RA number (Return Authorization) issued by Rivera Primo. All merchandise returned due to shipping error or manufacturing defect will be accepted at no charge. If the product is not manufactured by Rivera Primo, it will be returned to the manufacturer for inspection prior to possible exchange. Any merchandise returned without authorization will be refused. Returns are valid for exchange or credit only and are subject to a 25% restocking charge. Return to: Rivera Primo 115 Robin Hill Rd. Goleta, CA 93117.
Foreign Countries & APO-FPO Addresses
We cannot ship C.O.D. to any APO. FPO or foreign country. All purchases to be sent an APO or FPO must include 15% for shipping. Most purchases to foreign countries can be sent UPS freight collect. Check UPS in your country for delivery services parameters. In the event UPS does not deliver to your area please add 25% for freight.
The carrier has full responsibility for all merchandise once it leaves our premises. Title to merchandise passes to the customer once the carrier picks it up for delivery. All damage claims must be reported to the carrier within 5 business days of the receipt of any damaged shipment. Shipments within shortages or shipping errors must be reported to Rivera Primo within 5 business days. Please leave us a message on our contact page as most problems can be corrected more quickly with a direct message.
All prices are subject to change without notice. Prices are FOB Goleta, CA. We reserve the right to change prices and or discounts without notice and to bill at the prevailing rate at the time of shipment. Rivera Primo will make a reasonable attempt to notify the customer of a significant price or discount change.
Backorders will be filled & Shipped within 30 days, unless instructions to the contrary are received. We will do our best to notify the customer before shipping. No backorders under $10.00 will be shipped without customer authorization. Should you wish to extend the time in which we can fill backorders, simply contact your sales representative.
Any customer refusing an order will be required to pay the additional freight charges as well as a 20% restocking fee. All charges must be paid in full prior to resuming shipments.
Rivera Primo's sole obligation and the customer's sole remedy is limited to replacement or repair of products free of charge in the event products fail to perform as warranted. In no event shall Rivera Primo be liable for claims for any other damages, whether direct, incidental, foreseeable, consequential, or special (including but not limited to loss of use, revenue or profit) whether based upon warranty contract, tort (including negligence) or strict liability arsing in connection with the sale or the failure of Rivera Primo's products to perform in accordance with the stated specifications. Rivera Primo makes no other warranty of any kind whatsoever, and specifically disclaims and excludes all other warranties of any kind or nature whatsoever, directly or indirectly, express or implied, including, without limitation, as to the suitability, productivity, durability, fitness for a particular purpose or use, merchant-ability, condition, or any other matter with respect to Rivera Primo products.
*Note: Photos might not accurately depict actual product.
**Note: Some parts in this catalog are not legal for sale or use on California emission-controlled vehicles. The words "Electra Glide, Evolution, Fat Boy, HD, Harley-Davidson, Softail, Sportster, Sturgis, Super Glide, Low Rider and Wide Glide" are registered trademarks of Harley-Davidson Motor Company, Inc. Milwaukee, Wisconsin. The Following Model Designations Are Used In This Catalog For Identification & Reference Purposes Only: EL, FL, FLH, FLHS, FLHT, FLHTC, ULTRA, FLHX, FLST, FLSTC, FLSTF, FLT, FLTC, FLTC ULTRA, FXB, FXD, FXDG, FXE, FXEF, FXLR, FXR, FXRC, FXRD, FXRDG, FXRS, FXRSE, FXRS-SP, FXRT, FXS, FXSB, FXST, FXSTC, FXSTWG, FE, K, KH, WL, WLA, XL, XLCH, XLH, XLCR, XLH 883, XLH 1100, XLH 1200, XLR, XLS, XLT, XLX and XR. All other brand names or trademarks used in this catalog are the property of their respective owners.
Be advised:To the best of our knowledge we believe that the application of information & photos within the catalog & price book are accurate however we assume no liability for part number, specification, pricing or model application errors. Furthermore, we reserve the right to correct this error or change information without notice. Reproduction of the catalog is prohibited without prior written permission from Rivera Primo.